Privacy Policy

1. Collection of Personal Data

At "ZainMall", we prioritize the privacy of our users. While using our app or website, we may collect certain data to enhance your experience. The data we collect includes:

Full Name
Mobile Number
The Governorate in which the user resides

2. How We Use the Data

We use the collected data for specific purposes, such as:

Device ID: To help manage user sessions and organize interactions with the app
Advertising ID: To deliver more personalized and relevant advertisements to users

3. Technologies Used to Collect Data

To achieve our data collection goals, we use third-party tools such as:

Meta: To integrate our services with social media platforms and execute effective ad campaigns

4. Account and Data Deletion

If you choose to delete your account, you can do so through the account settings in the online store. Upon account deletion, all your personal data stored on our servers will be permanently removed.

5. Sharing Data with Third Parties

Your data may be shared with third parties under specific conditions:

Advertising Partners: To help us deliver targeted ads based on your preferences, using tools like Meta and Adjust
Service Providers: Third parties that assist us in delivering our services and operating the app
Legal Compliance: If legally required, we may disclose your data in accordance with local and international regulations

6. Data Correction

If you notice an error in your personal data, you can request a correction by contacting us at: 078XXXXXX. We will take the necessary steps to promptly correct the data in accordance with applicable laws.

Terms of Use

1. Service Registration

Customers must register on the ZainMall platform to benefit from all available features. Registration requires the following data: full name, a valid Iraqi mobile number (for password delivery), or an email address. All provided data must be accurate and up to date. If any data changes, the customer must update it immediately.

2. Using the Online Shopping Cart

Once registration is complete, customers can use the shopping cart through the website or app. This allows them to browse available products, add items to the cart, and proceed with payment to complete the order. Customers must comply with all local laws related to the use of the service.

3. Order Fulfillment and Delivery

ZainMall is committed to delivering purchases within a maximum of five business days from the order confirmation date. In case of general delays beyond the company's control, customers will be notified through official communication channels. Delivery date depends on product availability and delivery address.

4. Payment Method

Payments are processed through delivery partners at the time of order delivery. The customer must verify the payment amount and sign the order list upon receiving their purchases. No shipping or delivery will occur without full payment.

5. User Data Protection

ZainMall places great importance on user data protection. Personal data (such as name, phone number, email address, postal address) is collected and used only to improve the user experience and provide services. We are committed to user privacy and will not sell or share this data with third parties without user consent.

6. Intellectual Property Rights

All content displayed on ZainMall, including texts, images, trademarks, and software, is the exclusive property of ZainMall or its rightful owners. Customers may not use this content for commercial or any non-personal purposes without prior written permission from the company.

7. Account Termination

The company has the right to terminate a customer's account in the following cases:

Providing false or misleading information during registration
Failing to pay due amounts after order confirmation
Using the service for illegal or inappropriate activities
Actions that threaten system integrity or disrupt the service
Publishing content that violates ZainMall policies or includes offensive material

8. Modifications or Updates to Policies

ZainMall reserves the right to modify the Terms of Use at any time based on legal or technological developments. Customers will be notified of any updates via email or in-app notifications. Changes take effect immediately upon publication.

9. Consumer Rights

Customers have the right to object to the data collected, or request its correction or deletion at any time, in accordance with applicable local laws. They may contact ZainMall through official communication channels for any inquiries or requests related to data protection.

10. Customer Support and Communication

ZainMall is committed to providing excellent customer service. Customers can reach the support team via the help page on the website. We aim to resolve all inquiries and issues as quickly as possible.

Term and Conditions and Policies