Support Policy

Return, Refund & Replacement Policy?️ 

At ZainMall, your satisfaction is our priority. If something isn’t right with your order, we’re here to help. Please review our simple and transparent policy below:

✅ When Can I Return or Replace an Item?

You can request a return or replacement if:

• The item is defective or damaged

• The item is not as described

What Are the Conditions?

To be eligible for a return or replacement:

• You must request it within 2 days of receiving the item

• The product must be unused, in its original packaging, and with the invoice or proof of purchase

How the Process Works? 

1. Submit a Request
   Contact us within 2 days of delivery to let us know you’d like to return or replace an item.

2. We Review Your Request
   Our team will review it and respond within 24 hours.

3. Pickup & Inspection
   If approved, we’ll schedule a pickup within 3 working days and inspect the item.

4. Refund or Replacement
   Once approved, your refund will be processed within 5–7 working days using your original payment method, or we’ll send a replacement as agreed.

Still have questions?
Reach out to our support team anytime via the Help page on our website — we’re always happy to assist!

Please Note:
Each seller on our platform may have their own return, refund, and warranty policies. As a result, the handling process and timelines can vary from one product to another and may differ from the general guidelines above.